Frequently Asked Questions

Please click on the headings below to expand the answers to each FAQ.

How long will my item take to be delivered?

Within Australia usually 2-6 business days. Overseas usually 5-10 business days. We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels (or part parcels). All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.

Do you post internationally?

Yes, we post worldwide.

Are your items Fair Trade?

Yes, all items on this website are Fair Trade or Fairly Traded in accordance with the 10 principles of Fair Trade. We are registered with FTAANZ – Fair Trade Australia and New Zealand.

Are your items environmentally friendly?

All items are made from recycled materials that would otherwise have ended up in landfill.

Can I return my purchase for a refund?

As each item is Fair Trade and individually made, slight differences will be present which makes your item unique. We do not accept returns for change of mind.

All care is taken to ensure your item arrives in 100% condition, however, if your item is damaged, please return it within 7 days for a replacement, subject to availability, or a full refund.

Do you make custom items?
Yes we can make any custom item from Recycled Cement Bags or Recycled Fish Feed bags. Please contact us for a quotation. Quotations must be paid prior to work starting on your item(s)
Do you offer wholesale purchasing?

Yes we offer wholesale to a variety of businesses. Please contact us to see how you can qualify for wholesale purchasing

Which retailers stock your items?

The Elephant Emporium – 167 Argyle St Picton 2571

Two Cups – 25 Cherry St Ballina 2478

The Fair Trade Emporium – 142 Addison Rd Marrickville 2204